Need some Help?
Don't worry we're here to help as much as we can, though unfortunately there is a limit to how many emails we can reply to in a day.
So we have created this page with the hope the info on it will either guide you to finding the correct help, or answer some of the more commonly asked questions.
GitHub
If you have a issue with your GitHub account then the best place to look for help would be GitHub Docs, GitHub Community, or GitHub Support.
Building a Website with JWS
Whilst we would love to help everyone all the time as they go through our tutorials. Often when people are stuck we are either working or sleeping (sorry).
So in the hopes of reducing your frustrations or the need for help at such times, we have added a Frequently Asked Questions section which will expand over time as necessary.
The github.dev web-based editor won't open?
You need to be logged into your GitHub account to use this.
Images are not showing on my webpage?
This can be for a number of reasons though usually it's because the image source path is wrong. So firstly check that you have the correct folder name your image is stored in, followed by a / then the name of the image is also typed correctly.
Another reason could be that the image wasn't uploaded correctly.
Can't find an answer?
If you don't find an answer to your issue here by all means use our contact form, but before you do we often find taking a step back to reread and check the step/s you've just done, can often highlight what may have gone wrong.
Your Company Website
Do you need help with your company website?
No matter your problem and whether you used our starter templates or not, we're here to help wherever possible.
Though it's not practical for us to outline all the area's for help here. The best way to see if we can help you is to send us your problem/issue via the contact form. We will then assess your problem and get back to you with how we think we can fix it.
Sometimes we may be able to offer advice or a quick fix solution for free (don't tell our boss!) though if the problem requires a more in depth solution and work is needed we would need to charge for our time. This starts at £18 per hour block.
We will however be upfront about this and outline any costs in our first email back to you.
